Frequently Asked Questions

If you have any questions that are not answered below, please contact us here.

Shipping Information

*HOLIDAY SHIPPING DELAYS: Please allow 7-10 days for your order to ship.*

Most orders will ship out the first business day after the order is submitted. Shipping within the U.S. generally takes 3 to 5 days.

All shipments currently ship from American Fork, Utah.

CURRENT SHIPPING RATES:

United States: $4.99 flat rate

Canada: Under 1lb - US$10, anything 1lb or over - US$15

Europe: Under 1lb - US$12.50, anything 1lb or over - US$17.50

Rest Of The World*: Under 1lb - US$15, anything 1lb or over - US$20

*PLEASE NOTE: DUE TO SHIPPING ISSUES/DELAYS IN MANY COUNTRIES CAUSED BY COVID, WE MAY NOT OFFER SHIPPING TO ALL COUNTRIES AT THIS TIME.

If you are unsure how much shipping will cost, go ahead and add the shoes to your shopping cart and begin the checkout process.

If you need to change or cancel your order, please contact us asap at support@splayathletics.com. If the order has not yet been shipped, we should be able to change or cancel your order. Once the order has shipped, we are unable to cancel your order.

Returns & Exchanges

Please use the Returns Portal to start the return/exchange process:  RETURNS PORTAL

If you have any questions regarding your return/exchange, please contact us at returns@splayathletics.com. Please include your name and order number.

We are happy to accept returns of items that are in like-new condition within 30 days of delivery. You can find our return policy here.

Miscellaneous

It is recommended that you clean the shoes with warm water, mild soap, and a scrub brush. Then let them air dry.

It is recommended to fill the toe box of the shoes while drying to help maintain the shape. This can be done with a dry wash cloths or plastic grocery sacks.

**Some people choose to machine wash the shoes. This may shorten the life of the shoes. IT IS NOT RECOMMENDED TO DRY THE SHOES IN THE DRYER.