Frequently Asked Questions

If you have any questions that are not answered below, please contact us here.

Shipping Information

CURRENT SHIPPING RATES:

United States: $4.99 flat rate

Canada: Under 1lb - US$10, anything 1lb or over - US$15

Europe: Under 1lb - US$12.50, anything 1lb or over - US$17.50

Rest Of The World*: Under 1lb - US$15, anything 1lb or over - US$20

*PLEASE NOTE: DUE TO SHIPPING ISSUES/DELAYS IN MANY COUNTRIES CAUSED BY COVID, WE MAY NOT OFFER SHIPPING TO ALL COUNTRIES AT THIS TIME.

If you are unsure how much shipping will cost, go ahead and add the shoes to your shopping cart and begin the checkout process.

Most orders will ship out the first business day after the order is submitted. Shipping within the U.S. generally takes 2 to 5 days.

All shipments currently ship from American Fork, Utah.

If you need to change or cancel your order, please contact us asap at support@splayathletics.com. If the order has not yet been shipped, we should be able to change or cancel your order. Once the order has shipped, we are unable to cancel your order.

Please check back here for the most up to date information.

The ship date of the FREESTYLES has been pushed back by a few days. The shipment of FREESTYLEs from the factory is sitting just a few miles from our warehouse at the trucking terminal. The terminal is backed up with trailers due to staffing shortages. We are behind 400 other trailers waiting to get unloaded. We have been told that most likely we will be unloaded the week of September 6th. Please check back for updates.

This is a frustrating situation. We really appreciate your patience.

Returns & Exchanges

Please use the Returns Portal to start the return/exchange process:  RETURNS PORTAL

If you have any questions regarding your return/exchange, please contact us at returns@splayathletics.com. Please include your name and order number.

We are happy to accept returns of items that are in like-new condition within 30 days of delivery. You can find our return policy here.

Miscellaneous

It is recommended that you clean the shoes with warm water, mild soap, and a scrub brush. Then let them air dry.

It is recommended to fill the toe box of the shoes while drying to help maintain the shape. This can be done with a dry wash cloths or plastic grocery sacks.

**Some people choose to machine wash the shoes. This may shorten the life of the shoes. IT IS NOT RECOMMENDED TO DRY THE SHOES IN THE DRYER.