Shipping Information
*DUE TO HIGH ORDER VOLUME PLEASE ALLOW EXTRA DAYS FOR YOUR ORDER TO SHIP*
Most orders will ship out the first business day after the order is submitted. Shipping within the U.S. generally takes 3 to 5 days.
All shipments currently ship from Lehi, Utah, USA.
CURRENT SHIPPING RATES:
United States: Under 1lb - $4.99, anything 1lb or over - $5.99
Canada: Under 1lb - US$10, anything 1lb or over - US$15
Europe: Under 1lb - US$12.50, anything 1lb or over - US$17.50
Rest Of The World*: Under 1lb - US$15, anything 1lb or over - US$20
Expedited shipping options are available for most countries with and without pre-paid customs duties & taxes.
*PLEASE NOTE: DUE TO SHIPPING ISSUES/DELAYS IN MANY COUNTRIES, WE MAY NOT OFFER SHIPPING TO ALL COUNTRIES AT THIS TIME.
If you are unsure how much shipping will cost, go ahead and add the shoes to your shopping cart and begin the checkout process.
If you need to change or cancel your order, please contact us asap at support@splayshoes.com. If your order has not yet been shipped, we should be able to change or cancel your order. Once the order has shipped, we are unable to cancel your order.
All EXPLORE 2.0 orders placed between July 3rd and July 9th will ship on or before July 10th, 2024.
Returns & Exchanges
Please use the Returns Portal to start the return process: RETURNS PORTAL
We no longer process exchanges. Customers who wish to exchange should return the unwanted product in unworn and like-new condition using our returns portal, and create a new order for the desired item.
If you have any questions regarding your return, please contact us at returns@splayshoes.com. Please include your name and order number.
We know that you are going to love our shoes. For this reason we offer 30-day no-risk returns. Love our shoes or return them.
You can find our fullreturn policy here.
If you suspect you have received a damaged or defective item, please send an email with photos to support@splayshoes.com and include your name and order number. We will do our best to respond within 1 week of receiving your email to determine if the warranty applies.
Warranty is in effect for 6 months from the date of delivery of the original purchase. Warranty does not cover normal wear and tear of the shoes, misuse, fading, damage due to overexposure to heat and water, cleaning by washer/dryer, and personal alteration or repair. If warranty is approved, replacement of the original product purchased (same size/color) is given if returned within the 6-month warranty window. Warranty window is not extended for replacement products.
Damaged and defective products returned within 30 days of the original delivery date, may be returned for a full refund, shipping included in the United States. No exchanges.
Miscellaneous
FREESTYLE 2.0 & 101 are made in China.
FREESTYLE, EXPLORE '22, SLIP-ON '22 are made in Mexico.
It is recommended that you clean Splay canvas shoes with warm water, mild soap, and a scrub brush. Then let them air dry.
It is recommended to fill the toe box of the shoes while drying to help maintain the shape. This can be done with a dry wash cloths or plastic grocery sacks.
**Some people choose to machine wash the shoes. This may shorten the life of the shoes. DO NOT DRY THE SHOES IN THE DRYER.
Many people find that the 101 fits a little wider in the toes and that there is a little more volume in the midfoot.
Sizing on the new EXPLORE 2.0 has changed slightly, please make sure to use our new sizing guide to help select the right size for your kids.
On the smaller sizes between 8C and 2Y we've added some extra room for greater splay and foot function, also this helps younger kids put their shoes on faster and easier than previous models. You might notice a roomier fit in the mid-foot and a little extra room in the toes.
Yes! The FREESTYLE 2.0, Splay 101, and EXPLORE 2.0 all come with an insole already in the shoe.
This was added to increase comfort and improve fit for most of our customers.
For those that prefer a more barefoot experience, or if you need a little extra room, all of these shoes can comfortably be worn with the insole removed.
