Frequently Asked Questions

If you have any questions that are not answered below, please contact us here.

Returns & Exchanges

Please use the Returns Portal to start the return/exchange process:  RETURNS PORTAL

If you have any questions regarding your return/exchange, please contact us at Please include your name and order number.

We are happy to accept returns of items that are in like-new condition within 30 days of delivery. You can find our return policy here.

Shipping Information

We do our best to ship all packages by the morning of the next business day. For more information, please read the FAQ below.


United States: $4.99 flat rate

Canada: Under 1lb - US$10, anything 1lb or over - US$15

Europe: Under 1lb - US$12.50, anything 1lb or over - US$17.50

Rest Of The World: Under 1lb - US$15, anything 1lb or over - US$20

If you are unsure how much shipping will cost, go ahead and add the shoes to your shopping cart and begin the checkout process.

**HOLIDAY NOTICE** Please allow 3-5 days for your order to ship through the end of 2020.

Most orders will ship out the day after the order is submitted. Shipping within the U.S. generally takes 2 to 5 days.

If you need to change or cancel your order, please contact us asap at If the order has not yet been shipped, we should be able to change or cancel your order. Once the order has shipped, we are unable to cancel your order.


We are currently developing adult models and will release them as soon as possible. Currently, the Explore goes up to a US Youth size 7 which converts to about to a US Women's size 9.

It is recommended that you clean the shoes with warm water, mild soap, and a scrub brush. Then let them air dry. Some people choose to machine wash the shoes. This may shorten the life of the shoes. IT IS NOT RECOMMENDED TO DRY THE SHOES IN THE DRYER.