Shipping Information

Most orders will ship out the first business day after the order is submitted. Shipping within the U.S. generally takes 3 to 5 days.

All shipments currently ship from American Fork, Utah.

CURRENT SHIPPING RATES:

United States: $4.99 flat rate

Canada: Under 1lb - US$10, anything 1lb or over - US$15

Europe: Under 1lb - US$12.50, anything 1lb or over - US$17.50

Rest Of The World*: Under 1lb - US$15, anything 1lb or over - US$20

*PLEASE NOTE: DUE TO SHIPPING ISSUES/DELAYS IN MANY COUNTRIES, WE MAY NOT OFFER SHIPPING TO ALL COUNTRIES AT THIS TIME.

If you are unsure how much shipping will cost, go ahead and add the shoes to your shopping cart and begin the checkout process.

If you need to change or cancel your order, please contact us asap at support@splayshoes.com. If your order has not yet been shipped, we should be able to change or cancel your order. Once the order has shipped, we are unable to cancel your order.

Returns & Exchanges

Please use the Returns Portal to start the return/exchange process:  RETURNS PORTAL

If you have any questions regarding your return/exchange, please contact us at returns@splayshoes.com. Please include your name and order number.

We are happy to accept returns of items that are in like-new condition within 30 days of delivery. You can find our return policy here.

Miscellaneous

All Splay shoe models are currently manufactured in Mexico.

It is recommended that you clean Splay canvas shoes with warm water, mild soap, and a scrub brush. Then let them air dry.

It is recommended to fill the toe box of the shoes while drying to help maintain the shape. This can be done with a dry wash cloths or plastic grocery sacks.

**Some people choose to machine wash the shoes. This may shorten the life of the shoes. DO NOT DRY THE SHOES IN THE DRYER.

Thermal pens are used during the manufacturing process. If insufficient heat is applied to remove these marks, they can return and be quite prominent.

Solving this issue is very easy. You can simply use a hair blow drier to apply heat and remove these lines. If you are unhappy with this solution, please contact support and we will be happy to replace the shoes for you.

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