Frequently Asked Questions
Payments & Safety
Yes. All payment processing on Splay Shoes is handled securely through a PCI-compliant checkout, ensuring card data is encrypted and never stored on our servers.
We accept major credit and debit cards such as Visa, Mastercard, and American Express. Depending on your region, local payment options may also appear at checkout.
Yes. We accept online payments for both domestic and international customers. Available payment methods and currency will adjust automatically based on your location.
Shipping & Delivery
Domestic orders usually ship within a few business days and arrive within 5 business days after dispatch. During high-volume periods or holidays, processing time may increase slightly.
International orders can take up to 14 business days after dispatch, depending on your location and customs clearance times.
All orders are shipped from our warehouse in Lehi, Utah, USA.
Shipping cost is calculated at checkout based on your shipping address and order weight. You will always see the final shipping rate before payment.
Occasionally we run promotions that include free shipping for U.S. customers. Any active free shipping offer will be applied automatically at checkout.
Yes, we ship Splay Shoes worldwide. International shipping rates and duties will depend on your region.
If you need to change or cancel your order, contact support as soon as possible via our customer support email address: support@splayshoes.com If your order has not shipped yet, we will do our best to update or cancel it. Once shipped, orders cannot be cancelled, but you may request a return under our standard returns policy.
Warranty & Repair
Yes. All Splay Shoes are covered for manufacturing defects for a 6 month warranty period from the date of delivery.
If your shoes arrive damaged or appear defective, please submit a request via our Returns Portal and include a photo, order number, and contact details. We will review your case and offer a replacement or refund if approved.
At this time we do not offer extended warranty or repair services. Defect claims must be submitted within the initial warranty period and follow the returns process.
Returns & Refunds
Yes. If you return your shoes in like-new condition within 30 days of delivery, you are eligible for a full refund.
You have 30 days from delivery to decide whether to keep your shoes. Shoes must be returned in like-new condition, unworn (aside from trying on), and free of damage. Returns outside of 30 days or showing signs of wear may be denied.
For U.S. orders, we supply a prepaid return label. For international orders, return shipping costs are typically the customer’s responsibility unless otherwise stated.
For U.S. customers who use Checkout Plus, we offer a 30-Day Trial period. You can wear test your shoes for up to 30 days and still return them even if they have been worn, provided they show no misuse or damage beyond normal wear.
Start the process through our Returns Portal. You will need your order number and the email used at checkout. A receipt or proof of purchase is required.
Other Questions
Splay Shoes are minimalist barefoot-inspired shoes designed with a wide toe box, flexible thin sole, and zero-drop platform. This design allows your toes to spread naturally, encourages better alignment, and gives you more ground feel compared to traditional narrow-heeled sneakers.
Yes. Splay Shoes follow barefoot shoe principles - flat heel-to-toe profile, wide forefoot, and flexible sole - while still offering the everyday sneaker look. Many customers use them for walking, casual wear, light running, gym workouts, or skateboarding depending on the model.
Current Splay Shoes are made in select factories in Asia with a focus on ethical, quality footwear manufacturing.
Clean your shoes by hand using warm water, mild soap, and a soft brush. Rinse gently, pat them with a dry towel, and let them air dry naturally. Do not machine wash or tumble dry, as that can damage the materials and affect fit.
Yes. All current Splay models come with removable insoles. You can remove them for a more barefoot feel or keep them in for extra comfort and support.
Yes. Many Splay models are versatile enough for running, gym sessions, skating, or everyday wear. For best results, choose the model specified for your activity (for example “Runner”, “Skate”, or “Casual”).
FREE RETURNS
Returns within 30 days receive a full refund.
WORLDWIDE SHIPPING
Ship anywhere, rates available at checkout.
EMAIL SUPPORT
Email anytime to Support@SplayShoes.com