Frequently Asked Questions

If you have any questions that are not answered below, please contact us here.

Shipping Information

We do our best to ship all packages by the morning of the next business day. For more information, please read the FAQ below.

DISCOUNTED SHIPPING RATES:

United States: $4.99 flat rate

Canada: Under 1lb - US$10, anything 1lb or over - US$15

Europe: Under 1lb - US$12.50, anything 1lb or over - US$17.50

Rest Of The World: Under 1lb - US$15, anything 1lb or over - US$20

If you are unsure how much shipping will cost, go ahead and add the shoes to your shopping cart and begin the checkout process.

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If you need to change or cancel your order, please contact us asap at support@splayathletics.com. If the order has not yet been shipped, we can cancel your order so that you can place a new order. Once the order has shipped, we can not cancel your order.

Returns and exchanges

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We know how frustrating it can be to shop online...and especially for shoes! This is the reason we offer a very generous return policy. You can find our return policy here.

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Miscellaneous

At this time we are only making children's shoes. We hope to offer adult sizes in the future. However, the Explore goes up to a Youth size 7 which converts to about to a Women's size 9.

It is recommended that you clean the shoes with warm water, mild soap, and a scrub brush. Then let them air dry. Some people choose to machine wash the shoes. This may shorten the life of the shoes. IT IS NOT RECOMMENDED TO DRY THE SHOES IN THE DRYER.