Returns & Exchanges
The simplest way to initiate a return or exchange is to simply reply to your order confirmation email. Be sure to include any instructions for the return or exchange.
Otherwise, you can send an email to email@example.com. Please include your name and order number.
We do our best to ship all packages by the morning of the next business day. For more information, please read the FAQ below.
CURRENT SHIPPING RATES:
United States: $4.99 flat rate
Canada: Under 1lb - US$10, anything 1lb or over - US$15
Europe: Under 1lb - US$12.50, anything 1lb or over - US$17.50
Rest Of The World: Under 1lb - US$15, anything 1lb or over - US$20
If you are unsure how much shipping will cost, go ahead and add the shoes to your shopping cart and begin the checkout process.
Most orders will ship out the day after the order is submitted. Shipping within the U.S. generally takes 2 to 5 days.
If you need to change or cancel your order, please contact us asap at firstname.lastname@example.org. If the order has not yet been shipped, we should be able to change or cancel your order. Once the order has shipped, we are unable to cancel your order.
At this time we are only making children's shoes. We hope to offer adult sizes in the future. However, the Explore goes up to a Youth size 7 which converts to about to a Women's size 9.
It is recommended that you clean the shoes with warm water, mild soap, and a scrub brush. Then let them air dry. Some people choose to machine wash the shoes. This may shorten the life of the shoes. IT IS NOT RECOMMENDED TO DRY THE SHOES IN THE DRYER.