All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Due to high order volumes some shipments may require a extra processing time.

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Currently all products are shipped from Lehi, Utah USA

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Occasionally we offer promotions for free domestic shipping for orders shipping within the United States. Check the cart to see there is currently an offer for free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

If you need to change or cancel your order, please contact us asap at support@splayshoes.com. If your order has not yet been shipped, we should be able to change or cancel your order. Once the order has shipped, we are unable to cancel your order though our normal return policy still applies.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 6 months of noticing any defects using the email address support@splayshoes.com.

Warranty does not cover normal wear and tear, misuse, fading, damage due to overexposure to heat and water, cleaning by washer/dryer, personal alteration or repair. or other issues that are not attributable to a manufacturer defects.

Damaged and defective products returned within 30 days of the original delivery date, may be returned for a full refund, shipping included in the United States.

If you suspect you have received a damaged or defective item, please go through the returns portal to request a replacement product.

For additional support please contact support@splayshoes.com.

RETURNS PORTAL

We do not offer an extended warranty however we do offer a 30 day Unlimited Trial for shoes purchased using Checkout Plus on SplayShoes.com

Shoes purchased using Checkout Plus on SplayShoes.com can be returned after having been worn regardless of condition.

You can find our full return policy here.

Yes, we offer full and partial refunds depending on the circumstance and the amount of time that has passed from the purchase date.

Please review our return policy or contact support@splayshoes.com for more information about our Refund policy.

30-Day Returns & Exchanges:

We offer 30-day returns & exchanges for products in like-new condition.

Free return shipping labels are provided for U.S. customers. Customer outside the U.S. are responsible to pay for return shipping.

30-Day UNLIMITED Trial:

U.S. Customers are eligible to purchase our 30-Day UNLIMITED Trial. This Trial allows the customer to wear and test their shoes for us to 30 days. Shoes can be returned in any condition if desired within the 30-day window.

You can find our full return policy here.

Free return shipping labels are provided for U.S. customers. Customer outside the U.S. are responsible to pay for return shipping.

For U.S. customers that have placed orders using the Checkout Plus feature on splayshoes.com we offer a 30 day unlimited trial.

Shoes purchased with Checkout Plus can be returned in worn condition and still be eligible for a full refund.

Orders placed on splayshoes.com that did not add the Checkout Plus Unlimited Trial should be returned in new unworn condition to be eligible for a full refund.

Current Splay models are made in China. We have established strong relationships with reputable factories that are leaders in the field of responsible, high quality shoe manufacturing.

It is recommended that you clean Splay canvas shoes with warm water, mild soap, and a scrub brush. Then let them air dry.

We recommend that you fill the toe box of the shoes while drying to help maintain the shape. This can be done with a dry wash cloths or plastic grocery sacks.

**Some people choose to machine wash the shoes. This may shorten the life of the shoes.

**DO NOT DRY THE SHOES IN THE DRYER.

Yes. All current models of Splay Shoes ship with a removable insole.

This was added to increase comfort and improve fit for most of our customers.

For those that prefer a more barefoot experience, or if you need a little extra room, all of these shoes can comfortably be worn with the insole removed.