Refund policy

30-Day Return Policy 
You have 30 days after delivery to start the return or exchange process. All products must be returned in new condition. Any signs of wear may result in your return being rejected.

Our policy lasts 30 days. If 30 days have gone by since delivery of your purchase, unfortunately we can’t offer you a refund or exchange.

Our return policy only applies to purchases made through splayshoes.com. Purchases made through the Splay Factory Outlet or other retailers are subject to their own return policies. Please check with those retailers to understand their return policies.

Loss of Eligibility
Any products that show signs of wear are not eligible for return. If it is determined that the product has been worn, abused, misused, faded or damaged due to overexposure to heat and water, cleaned by washer and/or dryer, or personal alterations/repairs made, the customer will lose their eligibility for a return or refund.

To complete your return, we require a receipt or proof of purchase.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please allow up to 7-10 business days for your return to processed and your refund submitted. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds
Refunds can take up to 7 business days from the date the refund was submitted to show up in your account. If after 7 business days you haven’t received your refund, please contact your credit card company or bank directly. Please note: once a refund is submitted we are unable to track it or change it in any way.
Once 7 business days have passed and your credit card company or bank are unable to help you, feel free to reach out to our support team at support@splayshoes.com.

Clearance items
Only regular priced items may be refunded, unfortunately clearance items cannot be refunded.

Shipping & Exchanges
Items may be exchanged for a different size in the same model and color of the original purchase. To begin the exchange process, send an email to support@splayshoes.com. For customers within the United States, a return shipping label will be supplied. International customers will be responsible for paying for their own shipping costs for returns or exchanges. Please mail your products to the address below:

SPLAY SHOES - Returns
145 S Main Street, Suite B
Bountiful, Utah 84010
UNITED STATES

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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