I was visiting family in the US when I realized my long-loved barefoot sneakers had a hole in them. So I looked around for reasonably priced but reliable sneakers and, upon a friend's rec, I ordered a pair of Splays. But oh no, I moved too fast and ordered the wrong size! The team replied to my panicked email within 24 hours and were able to update my order. Incredible! But oh no, those were the wrong size (both the size guide and AI measurement tool suggested a 10.5, but a 10 (my most typical size) was correct, just for reference). So I placed another order, but wasn't sure if it would arrive in time before I left the country again. I emailed them again asking if there was anything they could do. There wasn't, but they replied very fast again, and lo and behold my shoes arrived in 2 days (helps that I was staying quite near their base in Utah). Amazing!
The shoes themselves look and feel great. I haven't purchased a new pair of barefoot sneakers in a while and I'm so happy with these so far. We'll have to see about longevity, but I'm really stoked. Splay has earned themselves a fan!